REfund and return policy
About our refund and return policy
Overview
Any contract signed by Integros and any of our customers has priority above to the refund and return policies indicated below.
For each sale a proforma will be send to the buyer indicating the final list of products purchased, you are deemed to have accepted the distant sales contract.
Shipping prices are including in the final product, the customer will not pay extra for it, only in cases when the local law indicates any payment for taxes (Is not Integros responsibility).
If for any reason becomes impossible to sell the purchased product, Integros will notify the buyer by e-mail within 3 working days of learning about this situation. The total price must be returned to the Buyer within 14 calendar days
Our refund and returns policy lasts 15 calendar days. If 15 calendar days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Goods such as graft or non metallic based products.
Additional non-returnable items:
- Training and services
- Downloadable software products
To complete your return, we require a approved proforma or invoice generated by Integros.
Please do not send your purchase back to the manufacturer without indicate that a refund is required to the email sales@integros.com.tr
There are certain situations where only partial refunds are granted:
- When only a part of the sent set is returned
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 15 calendar days after delivery
Payments
Bank Transfer or EFT (Electronic Fund Transfer) to any of our bank accounts (USD).
With your credit cards on our site, you can take advantage of online single payment for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@integros.com.tr.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@integros.com.tr then you will be notified about where can you send back the item.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
Need help?
If you need more details about fund and refund details please contact us to sales@integros.com.tr